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概要
9 Years’ experience of exhaustive Telecom / GSM Industry in Operations & Managed services; moreover experienced in handling multicultural teams. Have experience in handling Green field network.
Always believe in end to end network quality/availability and performance.
Following are some of the key skill sets.
Ø Managed Service Delivery.
Ø Overall network Operations as end to end responsibility.
Ø Building of Operations Model adopting highly efficient & process oriented Telecom Network operations.
Ø Setting up KPIs/ SLAs/ OLAs for customer operations management and efficient network operations to achieve a high level of quality network and customer satisfaction
Ø Audit the critical network & operational KPIs and set up the improvement plan,
setting up low cost ops model with higher profit margin & establishment parameters for Business management.
Ø Project Management of low cost operations and other operational projects
Mentoring people to enrich their knowledge and experience
Ø Hands on experience for Operations, maintenance & trouble shooting for the Alcatel, ZTE BTS, MW Transmission links Huawei, DG Telecom etc…
Ø Analytical problem solver with strong negotiation and conflict resolution skills with keen analytical ability to anticipate issues and the relevant solutions for improved efficiency of the teams.
Ø Holding a weekly meeting with the client’s Regional Manager in order to ease and smooth the work process, get the clients demands/complaints – if any – following the payments schedule and process, expediting the extra work approvals/PO’s and discussing project progress report.
Ø Proven record of the cost effectiveness in the current recession, even after maintaining biggest in-house teams.
Ø Assisting Business Development team in making Technical assessment and feasibility for the upcoming projects and business opportunities.
Ø Computer skills include MS word, Excel, Power Point, Project and internet research.
项目
工作经历
PM MANAGER:
Ø Leading 26 PM Teams in Region
Ø Responsible to achieve 100% PM targets as per plan
Ø Responsible for Telco & Non-Telco PMs
Ø Responsible to execute the 100% PMs on Jazz portal.
Ø Responsible for Audit snags rectification.
Ø Responsible to Execute the 50 Model PMs Every month
Ø Responsible to track the DG PMs by using NOC Alarms
Ø Responsible to Rectify the EAS During PMs
Ø Responsible to Implement the EHS Rules During Execution of PMs
Ø Forecasting of PM Material & to Clear the deficiency of PM Material
Ø Responsible to Repair the DC Aircons & Rectifier Modules in MPL Lab
Ø Responsible to Negotiate the PM related Penalties with Jazz
PAT TEAM LEAD
Ø Responsible for PAT of New Physical & Sector Addition Sites of Center-1 Region
Ø Leading 13 PAT Teams
Ø Responsible to rectify the PAT rejected sites issues
Ø Responsible to get the Sign the PAC of Sites
Ø Responsible for ERP Approvals from Costumer
Ø Responsible the closure of Teams Work orders on ISDP
Assistant Manager
Ø Lead the definition and support the efficient implementation of the operational strategy and responsible for Operations of Centre I (Preventive, fault, change, Incident, escalation reporting management, P&I, NS) of BSS under Managed services.
Ø Costumer and strategic partner’s relationship management and create synergies between the teams
Ø Responsible to maintain the KPIs of 400 BTS Sites ( Warid+PMCL )
Ø Analyze the Cost/Cluster on Weekly Basis & Ensuring the OPEX Control.
Ø Handle the Refueling, Repairing & CP through an outsourced Subcon.
Ø Responsible for invoicing ( Site Reconciliation—PTI signing )
Ø Analyze the fueling activities (By using NOC Hours,LS Trend & Move Plan) on daily basis to meet the targets.
Ø Responsible to implement the WFM/OWS portal (Huawei Portal for PM/CM & Non-Telco Spares) in Network.
Ø Responsible to close CP issues with in SLA.
Ø Responsible for manpower management & process management.
Ø Responsible to impose the SLA based calculated penalty (Refueling, CP & Repair management) to outsourced subcon.
Ø Responsible for maintaining availability of the network as per target.
Ø Responsible for competence development in the team; ensure process compliance, employee retention and spare part management.
Ø Responsible for Opex preparation and control (RCA).
Ø Responsible for network quality and optimization to achieve KPI goals, service quality analysis and management reporting
Ø Responsible for capacity utilization and augmentation of POI routes
Ø Ensure customer complaints management
Ø Member of technical strategy team meeting short term and long term goal
MW transmission Engineer
Installing and configuring Huawei RTN 900 series, Microwave Dish/ antenna system, transmission links (1+0, 1+1 HSB, SD, XPIC) for Zong Pakistan in central region.
Configuring and installing Microwave transmission links.
Project of Huawei CM Pak, Dismantling of Alcatel Links for Zong Pakistan.
Cross connections, patching and wrapping, Link capacity up gradation and cutovers for Zong swap and rollout project 2012-2013.
Doing LOS Surveys
Configuration of sites with 3G ELAN Services & ELine Services
End to End Ping Testing & troubleshooting of 3G Services
Configuring end to end 2G & 3G RTN Roll Out Sites Media
Creating SNCP for Ring Protection on Huawei Optix RTN 900 Series & 600 Microwave Equipment
PRBS Testing and end to end loop verification for Roll out sites for RTN Microwave equipment
Performing Media Clearance & BSc loop verification of Huawei Optix RTN Microwave equipment
Microwave E1 Expansion & Site Media Clearance
Software Up gradations of Optix RTN Microwave Links
Telecom Engineer
Troubleshooting of ZTE V2 and V3 BTS (Indoor/Outdoor).
Troubleshooting of New Software Define Radio (SDR) BTS (Indoor/Outdoor).
Troubleshooting of DG Telecom MW Links (PDH & SDH).
Troubleshooting of DG Telecom MW SDH-RINGs.
Troubleshooting of Huawei, Ericsson, NEC & Alcatel Telecom MW Links.
Hands on Huawei microwaves RTN 950,910,980,XPIC.
Troubleshooting of faults of rectifier.
Troubleshooting of all types External Alarms Systems (GSU, GSUR, MISU,EISU) with jumper setting.
Troubleshooting of faults of Transmission Media patching (E1s).
Troubleshooting of all types of BTS Internal Alarms.
Have worked in BSC, MSC and Wateen to change PCM & Wateen Ports.
Handling of BTS equipment including Troubleshooting of TRX, VSWR, TRX Swapping and Sector Swapping etc.
Coordination with the vendor to find the quick solution of critical issues.
Monthly PM reports for indoor and outdoor sites.
Monthly PM reports for all types of Diesel Generator and Air Conditioners.
Remove power faults on sites.
